Have a Question? Look here
How to get help before I buy
Something on your mind? We are here to help.For questions on specific items, you can message uson whatsapp at +91 8077264364 or mail us at inquiry@nofikrr.com
For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping!
How to search for Items on INDOFUTURE
You can use the search button at the top of indofuture.com to look for items
Describe what you're looking for in the search bar to start your search. For example: 'pen' or 'notebooks' Please use multiple descriptive terms to narrow down the results. For example, using 'black body pen' as a search term will generally produce more curated results compared to using just 'pen'
Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.
For searches that you would like to track on desktop, you can click the 'wishlist' button to get notified when new items that fit your search are posted.
How to purchase an item on INDOFUTURE
When you shop on INDOFUTURE, if you have any questions about an item, please feel free to message us anytime.
Rest assured that you can shop confidently with INDOFUTURE's return and refund policy and INDOFUTURE Purchase Protection Program.
Almost all items you bought on INDOFUTURE are eligible for replacement within 7 days if you found them as defective or damaged
In addition, under the INDOFUTURE Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.
Once you click checkout and complete your payment, congratulations! You've just made a purchase on INDOFUTURE. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from the indofuture.com
I received an email about an order I did not place
If you received an email confirmation about an order you did not place, first check with your family and friends to see if they may have accidentally used your account details to place an order. It may also be possible that:
-Someone may have misspelled their email address when registering for an account on indofuture.com
-Someone may have created a indofuture account using your email address
-Someone may have placed an order from a computer where you were signed into indofuture.com
If you suspect fraudulent activity, we recommend that you immediately change your account password to secure your account and prevent future unauthorized orders.
Tips for buying safely on indofuture.com
Here are some best practices to help ensure safe purchases on INDOFUTURE
Credit card safety
- Never give your full credit card number, tax identification number, or password in an email, INDOFUTURE Message, or over the phone.
- Check your credit card statement regularly to track your spending and card activity.
- Keep track of your credit card: who is authorized to use it, and who has access to it.
Internet/computer safety
- Change your passwords on a regular basis. The more complex a password is, the better you're protected.
- If you share your computer or device, sign out of any website accounts before letting others use it.
On INDOFUTURE
- Learn how replacement policy can help you get a full refund on your item. Almost all items you bought on indofuture are eligible for replacement if they are defective or damaged or has not arrived
- Learn about Purchase Protection program, which offers you full refunds for any item(s) that do not arrive, arrive damaged, or are not as described.
- Keep your transactions on indofuture.com. We can't verify or assist with transactions made outside of indofuture.
- If you receive a suspicious email claiming to be from indofuture,report it to us.We will verify and check immediately
Does INDOFUTURE support drop shipping?
Yes,we do support drop shipping on our platform.You can contact us for dropshipping at support@nofikrr.com.We connect consumers with manufacturers and brands around the world and sell on our website. We recommend purchasing directly through our platform so that we are able to help you with any after-sale services and you are able to participate in our latest deals and promotions.We hope you enjoy shopping on INDOFUTURE
Does INDOFUTURE offer tax exemption certificate?
Yes, we do accept certain tax exempt certificate including certificate for government bodies, nonprofit organization, and other qualified entities. However, we currently do not accept resale certificate of any kind. Also, diplomatic tax exemptions such as personal and mission tax exemption cards may be used to obtain exemption status in person at the point-of-sale, but aren't valid for online purchases.
If you represent a government bodies, nonprofit organization and other qualified entities, please email the following documentation to inquiry@nofikrr.com
- a. Proof of exemption in PDF format for the state(s) where the items will be shipped. Please note, any incomplete information on your exemption document (signature, date, not checking every applicable box) will result in a request for you to resubmit the document with complete information.
- b. Organization Name
- c. Name (Primary Purchaser)
- d. Full Address
- e. Phone Number
- f. The INDOFUTURE user account email for your organization
- g. Organization Type: (Charitable / Religious / Educational / Government / Nonprofit Organization / Miscellaneous)
Please note we do not accept sales tax permits, articles of incorporation, SSN, tax licenses, IRS determination letter (unless required by state law), W9's, or certificate of registrations as the proof of exemption.
Why can't I find my order in my account?
We're sorry to know that you can't find your order. You can choose the following ways to find your orders
1. Provide Order ID to find order
2. Provide phone number to find order
3. Provide email address to find order
4. Provide payment information to find order
Where is my Order ID?
Your order number always starts with 'IF.' You may find your order ID number in one of the following ways:
- Reference your email confirmation to find your order ID in the email subject line.
- If you enabled text message tracking for your order, you can reference your past texts to see your order ID listed at the beginning of each message.
- From indofuture.com, sign into your account. Click into your user avatar in the top righthand corner. From the lefthand menu, under 'Your orders,' click into 'All orders.' Your order ID can be found directly under each order entry
How can I make a change or modify items in my order?
If your order has already been packed, you will not be able to make any changes or modifications to your order. Please wait for your items to arrive and then submit a replacement request for the items you want to replace.
If your order has not been packed yet, you can still add or cancel items in your order, but you are not able to edit existing items.
Please follow the steps below to cancel or add items from the indofuture.com.
1. Sign into your account
2. Select the user avatar at the bottom of the screen and click 'Your orders' from the main menu
3. Find the relevant order under 'All Orders' and email us "Cancel ORDER ID " in subject or "Add more items to Order ID"
4. Follow the instructions on the screen to cancel or add more items
How to get help with the order?
If you need help with a specific request, we recommend that you explore our Support Center, which has the answers to our customers' most common questions. We try to keep this as updated as possible so you'll always have the answers you need available at your fingertips.
If you need some extra support, our Customer Service team is always happy to help. Please make sure that you have your order number, starting with 'IF,' ready so that they can best assist you
How to get help with Purchased Item?
If you need help with an item you purchased, please contact us between 10AM to 5PM IST
- 1. Sign in to your indofuture.com and go to your account page. Click your username in the top right corner.
- 2. Go to 'Your orders.'
- 3. Go to the specific order to open the order details, and click the specific item you need help with.
- 4. You can click 'Live Chat' and type into the chat box directly. Our customer service team will be with you shortly.
From here, you can also click on the item in the chat to request a return, repurchase the same item, or get other help from indofuture.
How to leave a review?
To leave a review:
1. Sign in to indofuture.com and click on your user avatar to go to your account page;
2. Go to 'Your orders';
3. Find the relevant order and open the order details page;
4. Click 'Leave a review';
5. You will then be able to leave individual reviews and ratings and upload photos and/or videos for each item in your order. The more descriptive you are with your review, the more helpful it will be to other customers;
6. When you're done leaving your reviews, click the 'Submit' button at the bottom of the page.
Your review will be posted in the customer reviews section for the items you ordered. If you would like to anonymize your name so only the first and last letter of your username shows, remember to check the 'Hide your name' option under the 'Submit' button.
We greatly value your feedback and thank you for taking the time to leave product reviews for INDOFUTURE to continuously serve you better
Does INDOFUTURE provides free shipping?
INDOFUTURE currently provides free standard shipping for orders above ₹1200 for India and express shipping for overseas orders. For more information about shipping, please visit our shipping info page
Why is my order taking longer time to process than normal?
Our warehouse normally processes all orders within 1-3 days for normal in-stock goods and 20-60 days for preorder goods.However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times.
You can view the estimated delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately.
We know you're excited to get your order through and so are we! If your order arrives late, we will issue a ₹60 (standard shipping) to your account as a small sign of appreciation for your patience.
Why was my order divided into 2 or more packages?
We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.
Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.
If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page. Just go to "Your orders" on indofuture.com and click "Track" button next to the order you want to check.
How do I update my shipping address?
If your order has not yet been packed, you can follow the steps below to update your shipping address:
1. Go to "Your orders" in indofuture.com,
2. Click on your order to view your order details,
3. Next to your address, click on "Edit" to change address,
4. If the change is successful, you will receive a prompt that says "your address has been updated" and the order details will show the latest address.
If your order has already been packed, we unfortunately will not be able to update your shipping address. If your package has not yet been delivered, you may contact the carrier directly to see if it would be possible to update your shipping address. Please have your tracking number ready and refer to the numbers below:
- UPS: 1-800-742-5877
- DHL: 1-954-888-7000
- UDS: 1-630-930-5201
- USPS: 1-800-222-1811
- Fedex: 1-800-463-3339
- OnTrac: 1-804-414-2590
- SpeedX: 1-800-658-4192
- Uniuni: 1-800-282-2468
- Lasership: 1-804-414-2590
- LSO: 1-800-800-8984
- Pitney Bowes: 844-256-6444
- Direct Xpress: 1-800-275-8777
- CDL: 212-243-5600
- PiggyShip: 1-800-690-225
- HAILIFY: 332-895-7108
- DHL eCommerce: 1-800-805-9306
- Eparcel: 1-736-706-7086
- Sonic: 813-286-8900
Why does USPS say that they had not received my package yet?
Our packages are shipped internationally, so you will likely begin to see updates from US shipping companies (USPS, FedEx, UPS, etc.) after the package is cleared by US customs and the US shipping company receives your package.
We suggest you check the tracking information on the 'My orders' page for more details, as it is updated regularly. Just click 'Track' next to the order you want to check
How to track my order?
You can track the latest shipping status of your order on the indofuture.com. Simply visit "Your orders" and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number, estimated delivery time, and latest shipping status on the page.
If a tracking number isn't available yet, then our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.
Why there is no tracking update on my order yet?
If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from our overseas warehouses. Tracking won't update until your package arrives in the United States and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info.
You can track your order by going to the "Your orders" page of indofuture.com. From there you will be able to find your order and click "Track" to view the latest tracking info.
We know you're excited to get your order through and so are we! If your order arrives late, we will issue a ₹60 credit to your account as a small sign of appreciation for your patience.
What is the delivery time for an item?How long will it take to arrive?
We always strive to ship out all orders as soon as possible. On the item page, you can find the estimated delivery date, along with information about the percentage of orders delivered within that time frame, so you can plan accordingly.
Once you place your order, you will be able to see the estimated delivery time in "Your orders" of the indofuture.com.
The estimated delivery time refers to the expected arrival of your order, taking into account the time needed for both processing and transit.
You can check the estimated shipping time for your country at our Shipping Info page.
- DOMESTIC(INDIA) In-Stock Goods 1-5 days and Pre-oreder items 20-60days.
- OVERSEAS(OUTSIDE INDIA) Check shipping info page
What is the delivery time for an item?How long will it take to arrive?
- Don't worry-if you haven't received your package, there are a few things that we can do:
1. Verify your shipping address. Go to the "Your orders" page on indofuture.com or to confirm your order's shipping details.
2. If the address is confirmed, most packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn.
3. Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you.
4. Sometimes a package can be marked as delivered when the courier is able to arrive at your address, but fails to make the delivery when they aren't able to reach you. Please check your phone messages and emails to see if the carrier notified you of a failed attempted delivery.
If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers below to call your carrier for more information. - UPS: 1-800-742-5877
- DHL: 1-954-888-7000
- UDS: 1-630-930-5201
- USPS: 1-800-222-1811
- Fedex: 1-800-463-3339
- OnTrac: 1-804-414-2590
- SpeedX: 1-800-658-4192
- Uniuni: 1-800-282-2468
- Lasership: 1-804-414-2590
- LSO: 1-800-800-8984
- Pitney Bowes: 844-256-6444
- Direct Xpress: 1-800-275-8777
- CDL: 212-243-5600
- PiggyShip: 1-800-690-2256
- HAILIFY: 332-895-7108
- DHL eCommerce: 1-800-805-9306
- Eparcel: 1-736-706-7086
In the rare case that your order ends up missing, we offer full refunds under our INDOFUTURE Purchase Protection Program for orders that do not arrive or got lost in the mail. If you've tried the above steps but still can't find your package, please contact our customer service team for help
What should I do if I am missing an item?
There are two reasons why you may be missing items from your order.
1. Your order is overweight due to excess items.
For overweight orders, we may split the order and ship it out in multiple packages so that you get the other items in your order as quickly as possible. We will then ship out the remaining products as soon as they are processed. You can view details about your order in the 'Your orders' page of your INDOFUTURE account. Click 'track' next to your order so that you can see if your items were split into multiple packages.
2. Items went missing during packing or transportation.
If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by flow steps:
- - Click 'Customer support or 'Contact us' on the top of Indofuture.com, then email or whatsapp or contact us in chat
- - Send 'missing item' and select the order you need help with
- - Click 'Select missing item(s)'
- - Select the item(s) and the quantity that is missing
- - Upload the details of the missing item(s) and click 'Next'
- - Select your refund method
- - Click submit to request a refund for your missing item(s)
If you choose your original payment method for your refund, please allow 5-14 business days for refunds to appear back to your original payment method as timing varies depending on your financial institution.
What should I do if I received an item I did not order?
If you have received the wrong item in your order and are missing an item, go to your account on indofuture.com to request a refund.
- 1. Go to "Your Orders"
- 2. Click on "Return/Refund" for the order you are referring to
- 3. Confirm that you received the package and select the items that were missing or sent incorrectly, and the reason for return.
- 4. Confirm return information and click "Next Step"
- 5. Select your return and refund methods.
- 6. Click Submit to request a refund for your missing item.
If you choose your original payment method for your refund, please allow 5-14 business days for processing time. The timing varies depending on your financial institution and may take up to 30 days
How to replace an item on indofuture?
We offer replacement for damaged or defective goods. Almost all items are eligible for replacement within 7 days from the purchase date except Free gifts or where coupon code NOEXCHANGENORETURN used when purchasing
What is the status of my return or exchange?
You can track your return status by going to your INDOFUTURE account from indofuture.com. Go to 'Your orders' >'Returns'. From there, you will be able to track the status of your return, when we receive your package, and when your refund has been issued
Can I exchange items for different size or colors?
We offer exchanges.You can place a request for unopened items or unused items. Almost all items are eligible for returns and refunds within 7 days from the purchase date.You had to pay ₹90 reverse shipping charges if item is shipped.If item not shipped,there are no charges
For more information about our return and refund policy,check the return and refund policy page
What if I received damaged items or item not as described?
When you shop on indofuture, your orders are safe under the Indofuture Purchase Protection Program which offers refunds for items that do not arrive, arrive damaged, or are not as described. Please note that this amount may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account.
To report an item as damaged or not as described, please follow the steps below to request your refund:
- 1. Sign into your account.
- 2. Find the relevant order under 'Your orders' and click 'Return/Refund'.
- 3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.
- 4. Confirm the return information, and click 'Next'.
- 5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a credit to your original payment method. Make your selection and click 'Submit'.
- 6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.
- 7. If applicable, print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you're done!
- 8. You can reference the status of your refund or rebuy any items from your order on your order details page
What if I received wrong items?
If you received the wrong item in your order and are missing an item, please go to your Indofuture account on indofuture.com to request a refund.
- 1. Go to 'Your orders'
- 2. Click 'Return/Refund' for the relevant order
- 3. Confirm that you have received the package, and select the reason for your return as 'Wrong item was sent'. You may also upload photos and/or comments to further explain.
- 4. Confirm the return information, and click 'Next'.
- 5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a credit to your original payment method. Make your selection and click 'Submit'.
- 6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.
- 7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you're done!
- After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.
Can I change return options?
If you have not mailed out your package, you may cancel your existing return request and submit a new one with a different return method
How long do I have to return or replace an Order?
7 days from date of delivery
What is the return process typically is?
Domestic : When you applied for return,We will create a reverse shipment label if it is available in your pincode.If not available,you had to ship it to our warehouse address 36 MANAS NAGAR MAHOLI ROAD MATHURA 281001.We will reimburse charges for defective,damaged,wrong items.
OVERSEAS:Overseas customers has to self-ship return items and bear the cost by themselves.For damaged,defective or wrong items,We will bear that cost.
Where is my return label?
We will mail the return label to your registered email address or the updated email address communicated by you
How to track my refund?
You may track your refund through any of the following ways:
1. Indofuture.com Order Page - go to 'Your orders' and click to view your order details. Scroll down to the refunded item and click 'Details'. You can then check your refund status and refund method for each refunded item.
2. Go to your account 'Messages' and click your refund message notification to view your refund details.
3. If you enabled text or email notifications for your order, you can click on the links there to track your refund status as well.
If you chose your original payment method for your refund, please allow 5-14 business days for your refund to be processed. Timing varies depending on your financial institution and can take up to 30 days
Will you let me know when I get my refund?
We will notify you when your refund has been successfully processed; however, we will not know when the refund reaches your original payment method. Please allow 5-14 business days for your refund to be processed. Timing varies depending on your financial institution and can take up to 30 days.
Or if you want to purchase another item we can issue discount coupon of amount which you can use for future order
What if my refund amount is incorrect?
When items are refunded, the amount may not match the item's full price since sales taxes, shipping, used coupons and credit are taken into account.Even after that,if it is incorrect just contact us or inform us.We will process that.
What is a price adjustment?How to get a price adjustment?
Items purchased from INDOFUTURE are eligible for our Price Adjustment Policy.
INDOFUTURE will provide the price difference if the list price of the same item was reduced within 7 days of purchase in the same country or region. Items that are promotional, no longer available, on clearance, etc. may not be eligible for our Price Adjustment Policy.
The shipment of your order will not be affected by applying for a price adjustment before you receive your items.
Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. INDOFUTURE reserves the right to the final interpretation of our Price Adjustment Policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.
Why does it look like I am being charged again after requesting a refund?
When you are issued a refund to a Visa or Mastercard, a refund authorization check will be sent to your account. This can, on rare occasions, cause a pending "charge" to appear on your bank statement. Simply put, this is due to your bank having not yet updated their system to display the refund correctly. We are not charging you again for your order. We suggest that you contact your card issuer for any further information.
How do I know if an item is in stock?
You may see if an item is in stock by going to the product details page. From there, you can see which sizes/colors are available and, if inventory is running low, you may also see an alert that tells you exactly how many items are left.
For any specific questions about an item or its availability, please feel free to contact us
How can I be notified of out-of-stock items?
You can subscribe to an item to be notified when it is back in stock. Just go to the item's product details page. Select the out-of-stock size, if applicable, and click the "Notify me"button in the bottom right corner. If your item comes back in stock within 30 days, you will receive a notification
Item does not have my size or color?
We are sorry that you are not able to find the item that you want in your size/color. At INDOFUTURE, inclusion and diversity is one of our core values and we are constantly trying to enhance our offerings so that we continue to enable our customers to enjoy the best quality, flexibility, and choice in their product selection
If you have any specific questions about an item's size or measurements or color, please feel free to contact us.
Why are there pending charges after my payment failed or the order was canceled?
If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled.
Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
What is an authorization hold?
When you use a credit card to pay for a transaction, your issuing bank places a hold on your account while it checks and sees if you have enough funds to pay for the transaction.
Why am I seeing duplicate pending charges for one purchase?
If you see duplicate pending charges on your statement after making a purchase, do not panic. You are not being double-charged for a single purchase.
The duplicate pending charge is usually an authorization hold that is still being processed.
Your bank should remove the extra pending charges in 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
If you're looking for a quick and easy way to contact your card issuer, call the phone number on the back of your credit card or visit your card issuer's website to look up their customer service options
Why is an Authorization Hold?
Once you place an order with your card or Paypal, you may see a pending authorization on your debit or credit card account in the amount of the estimated order total. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and usually only remain in effect until the payment is completed successfully.
If order does not go through successfully, we will not charge you. Your bank will remove this hold within 3 to 5 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
Avoiding Payment Scams
Protect yourself from fraud on the internet by identifying and avoiding internet scams and phishing attempts.
When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Don't send the payment until you're comfortable with the transaction.
To avoid payment scams:
- Don't do business with a seller who directs you off the indofuture website. A legitimate INDOFUTURE seller transaction will never occur off the INDOFUTURE website.
- Don't send money (by cash, wire transfer, Western Union, PayPal, MoneyGram, or other means) to a seller who claims that INDOFUTURE will guarantee the transaction, refund your funds if you're not satisfied with the purchase, or hold your funds in escrow.
- Don't make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.
- Don't make a payment because you're guaranteed a credit card or loan.
- Don't respond to an internet or phone offer that you're not sure is honest.
- Don't make a payment to someone you don't know or whose identity you can't verify.
- Don't respond to emails that ask you to provide account information, such as your email address and password combination. INDOFUTURE will never ask you for personal information.
What is Indofuture's Policy ?
INDOFUTURE currently offers free standard shipping for domestic orders above ₹1200 and ₹60 fee for prepaid orders below ₹1200 and COD fees ₹60 irrespective of order value.
For Overseas Order,Charges are as per shipping policy rates
Policies :
- Refund policy: https://www.indofuture.com/policies/refund-policy
- Privacy policy: https://www.indofuture.com/policies/privacy-policy
- Terms of service: https://www.indofuture.com/policies/terms-of-service
- Shipping policy: https://www.indofuture.com/policies/shipping-policy
- Subscription policy: https://www.indofuture.com/policies/subscription-policy